Delivery Policy

1. Overview
We aim to deliver all orders safely, securely, and in a timely manner. Please note that many of our items are unique, handcrafted, or made-to-order, so delivery times may vary.

2. Standard Delivery

  • Most items are dispatched within 5–10 working days.

  • Made-to-order or bespoke items may take longer, typically 2–4 weeks, depending on production schedules.

  • You will receive a confirmation email once your order has been dispatched, including tracking information where available.

3. Specific Delivery Dates

  • If you would like your order to arrive on a specific date, please contact us directly at info@casaamore.co.uk before placing your order.

  • While we will always try to accommodate your request, we cannot guarantee delivery on a specific date for all items, especially made-to-order products.

4. Delivery Charges

  • Standard delivery charges will be calculated at checkout.

  • For larger or custom items, additional shipping costs may apply.

5. Receiving Your Order

  • Please ensure someone is available to accept the delivery at the address provided.

  • If a delivery attempt fails, the courier may leave a card with instructions for re-delivery or collection.

6. Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 7 days of delivery at [insert email/contact].

  • We will provide instructions for returns, replacements, or refunds as appropriate.

7. Contact Us
For questions regarding delivery times, specific dates, or shipping costs, please contact us at:
info@casaamore.co.uk

Returns & Refunds Policy

1. Overview
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our returns policy outlines your rights and how to return items.

2. Distance & Online Purchases (Right to Cancel)
Under UK law, you have 14 calendar days from the day you receive your items to cancel your order for a full refund, no questions asked. This applies to all purchases made online, by phone, or by mail order.

  • To cancel your order, please contact us at info@casaamore.co.uk.

  • You must return the items in their original condition and packaging, including any accessories, manuals, or tags.

  • You are responsible for the cost of returning the items, unless they are faulty or not as described.

3. Faulty or Damaged Items
If you receive a faulty, damaged, or incorrect item, you are entitled to a full refund, repair, or replacement.

  • Please notify us within 30 days of receiving the item.

  • We will provide instructions for returning the item at no cost to you.

  • Once received, we will inspect the item and issue a refund, replacement, or repair as appropriate.

4. Exceptions
Some items cannot be returned for hygiene or safety reasons once opened, such as:

  • Candles, scents, and fragrances once opened

  • Certain perishable items

5. Refunds
Refunds will be issued to the original payment method within 14 days of receiving the returned item.

  • Delivery charges for the original purchase may not be refunded, unless the item is faulty or not as described.

6. How to Return Items

  1. Contact us at info@casaamore.co.uk.

  2. Include your order number and reason for return.

  3. Package the item securely and send it back to:
    Suite 6, Church House, 94 Felpham Road, Felpham, West Sussex PO22 7PG

7. Contact Us
For questions about returns, refunds, or cancellations, please contact:
info@casaamore.co.uk or fill in the form below.