Frequently Asked Questions (FAQs)

1. How long will it take to receive my order?
Most items are dispatched within 5–10 working days. Made-to-order or bespoke items may take 2–4 weeks, depending on production schedules. You’ll receive a confirmation email with tracking details once your order is on its way.

2. Can I request a specific delivery date?
Yes! If you would like your order to arrive on a specific date, please contact us directly at info@casaamore.co.uk before placing your order. While we’ll do our best to accommodate your request, delivery dates cannot be guaranteed for all items, especially made-to-order products.

3. How much does delivery cost?
Delivery charges are calculated at checkout. Some larger or custom items may incur additional shipping costs, which will be clearly indicated before you complete your order.

4. What if my item arrives damaged or incorrect?
If your order arrives damaged, faulty, or not as described, please contact us within 7 days of delivery. We will guide you through the process for a replacement, repair, or refund at no additional cost to you.

5. Can I return an item if I change my mind?
Yes! For online or distance purchases, UK law gives you 14 calendar days from the day you receive your items to cancel your order. Items must be returned in their original condition and packaging, including any accessories, manuals, or tags. You are responsible for return shipping costs, unless the item is faulty or not as described.

6. Are there items that can’t be returned?
Some items cannot be returned for hygiene or safety reasons once opened, such as:

  • Candles, scents, and fragrances

  • Certain perishable items 

7. When will I receive my refund?
Refunds will be issued to your original payment method within 14 days of receiving your returned item. Delivery charges for the original purchase may not be refunded, unless the item is faulty or not as described.

8. How do I return an item?

  1. Contact us at [email/contact form] with your order number and reason for return.

  2. Package the item securely in its original packaging.

  3. Send it to: [insert return address].
    Once we receive your item, we will process your refund, replacement, or repair.

9. Can I contact you for help with my order?
Absolutely! For questions about delivery, returns, or product information, please contact us at:
info@casaamore.co.uk